Contact Center solution (Auto-Dialer)
- Dial with autodial function of our Customized contact center solution to generate large volume of Customers and increase your productivity
- CCS (Auto-Dialer Features)
- Inbound and Outbound
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording and retrieval
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco(T1/E1) lines and VOIP (SIP/IAX) trunks
- ACD (Automatic Call Distribution ) for inbound calls gives real-time information and functionality
- CRM integrations
- IVRs
